These terms and conditions apply to the use of this website, including the purchase of goods and/or services using this website. By using this website for these or any other purposes, you agree to be bound by these terms and conditions. If you do not accept these terms and conditions, you must refrain from using the website. These terms and conditions must be read in conjunction with any other applicable terms and conditions governing the use of this website.
Please ensure you have checked all measurements, read the full description and reviewed all images before purchasing an item/s from Tigerbay Jewels and or alternate suppliers or offers..
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.
If you have any questions or queries, feel free to contact us at firstname.lastname@example.org
Tigerbay Jewels price guarantee is real and will save you money or validate the price you have been given. Our price guarantee applies to "Like for Like" goods and materials that are brand new or custom built. This guarantee excludes but not limited to trade quotes, stock liquidation, deceased estates, auctions, second hand dealers or associated websites or advertised offers.
Consultation where necessary is by appointment only.
A 30% deposit (non-refundable) is required once the final design is complete but prior to the manufacturing process.
Upon completion the balance will be paid and your jewellery will be delivered.
Payment is made to Tigerbay Jewels via Direct deposit or via Securepay. If payment is made via Direct Deposit we will only proceed once the funds are clear. If payment is made via Securepay, we will proceed once the funds appear on the Secure pay website.
Diamonds and Precious Gem stones
Any changes to ring size, stone size, quality/colour, metal type or precious stones made after the CAD drawing and price is given may result in extra costs. All centre Diamonds quoted are GIA certified.
*Prices displayed on this website are "suggested sale price" only (SSP).
Gift Voucher offers are valid for ALL purchases from Tigerbay Jewels excluding 1/2 prices mens rings. Gift vouchers can be used when purchasing a mens wedding ring when purchased in accordance with any mens 1/2 price ring T&C's from Tigerbay Jewels.
Promotional codes are only valid with specific offers advertised.
Diamond specification and prices are based on "G" Si1 colour and quality.
Please note that at present our online store sells and ships items only within Australia. We are looking at shipping to other countries in the future so stay tuned.
Shipping is free on all online purchases delivered within Australia.
Once you have completed your order, your purchase will be created and upon completion, we will deliver your jewellery.
Once your order has been shipped, please allow 2-7 business days for delivery depending on your location. We will email you with a tracking number for your delivery. Note that a signature will be required upon delivery. Orders requiring additional sizes not listed on the site can be delayed by up to 5 days and additional manufacturing charges may be incurred.
Whilst we will endeavour to manufacture to the specifications quoted in our online shop, some diamond choices may differ slightly in colour, size and grade depending on the availability at the time of purchase. At this time, we will make contact with you.
Tigerbay Jewels is committed to ensuring appropriate privacy standards are affirmed to protect the personal information you provide when you access and use our website. Under no circumstances will personal information provided by you be given out. It is strictly secured and we only collect this information to help and assist us to identify your orders.
Security Policy for transmission of credit card information (Payments)
All areas of our website that require you to enter your personal information or payment details are secured. No credit card information is stored or kept by Tigerbay Jewels and all such transactions are handled using the latest SSL security protocol and procedures.
By accessing www.tigerbayjewels.com.au you are agreeing to the terms and conditions of use.
All prices are shown and charged in Australian Dollars (AUD).
At Tigerbay Jewels, we pride ourselves on our work and stand behind the craftsmanship and all our elegant pieces. Our standards for excellence and service go beyond your recent purchase or visit. We see it to be more than an investment in a beautiful piece of jewellery – it is also an investment in the care of your jewellery by the expert artisans at Tigerbay Jewels.
We can repair and guarantee against any manufacturing faults or defects on any piece of jewellery. In the rare occasion that you do find any defects, please do not hesitate to contact us for one of our qualified jewellery consultants to inspect and evaluate. However, we cannot guarantee against the natural wear and tear your piece of jewellery will undergo over the course of usage.
Please note: Slight irregularities and variations in craftsmanship or natural characteristics, or internal inclusions, visible or otherwise, in coloured gemstones are unique and individual to each item. These characteristics are considered as part of the character of the item therefore should not be considered a defect.
*For ALL enquiries or concerns regarding your Tigerbay Jewellery or any piece purchased from us please contact us on www.tigerbayjewels.com.au
COMPLIMENTARY CLEANING AND INSPECTION SERVICES ON DIAMOND RINGS
We also invite you to visit any of our workshop for ongoing complimentary cleaning services to ensure the full enjoyment of your precious Tigerbay Jewels purchase.
We recommend having your jewellery cleaned and inspected every six months or if it undergoes any potential trauma. Inspections may help prevent the loss of a stone and extend the life of your jewellery. This cleaning and inspection service is free of charge to Tigerbay Jewels customers on their Tigerbay Jewels pieces. Please contact us to arrange a convenient time to book in your inspection.
CONDITIONS AND EXCLUSIONS
The foregoing Manufacturer Warranty and Complimentary Services are available only to the person who purchased the covered product from Tigerbay Jewels.
Maintenance, repair, sizing or other services performed by someone other than Tigerbay Jewels will void your Manufacturer Warranty.
Fine jewellery is not impervious to normal wear, activities or trauma. This is particularly true for rings since hands are regularly subjected to considerable abuse. We do not provide warranties for damage due to normal wear, product loss, loss of stones or theft. Damage or loss that results from failure to obtain repairs necessary to maintain the integrity of the product are also not covered.
Some examples of common jewellery issues that would not be considered manufacturing defects include:
- Dis-coloration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing.
- Prongs and precious metals, in general, wear over time and may require “building up” or restoration work as normal wear.
- Bent, caught or worn out prongs(s) allowing a stone to fall out or be lost due to normal wear or other damage.
- Lost stone or a stone has fallen out due to chipping or breaking caused by normal wear or other damage.